The shipping cost is as follows:
To Italy: €8.00. Free shipping for all purchases exceeding €80.00.
Shipping costs to countries other than Italy are fixed and apply regardless of weight or volume, as follows:
- Europe (EU): €35.00;
- Europe (non-EU): €45.00;
- Africa / Asia / Oceania / U.S.A.: Not available for sale.
For orders containing multiple items, the shipping conditions remain unchanged.
Certain products on our website may always include free shipping. These products will be clearly marked with messages such as “FREE SHIPPING.”
Safe and Insured Shipping:
We use impact-resistant double-wave cardboard for shipping. For bottles, we use specially certified boxes to ensure their protection.
Additionally, to provide maximum security, all shipments are insured against breakage, theft, or loss.
Receipt of Goods:
When the goods are delivered, the customer must:
- Verify that the number of packages matches the transport document.
- Ensure the packaging is intact and has not been tampered with, including the sealing strips.
- Confirm that any guarantee seals (where applicable) are intact.
All shipments by Intex srl are insured.
To claim a refund for damage or tampering, the following steps must be followed:
- Report the Issue Immediately: Note the specific reason (e.g., “damaged package”) as a “GOODS CONTROL RESERVE FOR…” on the courier’s delivery document. A generic “CONTROL RESERVE” is insufficient.
- Document the Damage: Take photos of the damaged package as delivered, along with photos of the damaged products inside.
- Report the Issue: Notify us within 24 hours of receipt by sending an email to amministrazione@convivia.it, including the photos and a detailed description of the issue.
Delivery Time:
Orders are shipped via express courier, typically within 48 hours of purchase. Couriers do not deliver on Saturdays, Sundays, or public holidays. Delivery times are approximately 48–72 hours.
Once shipped, customers will receive a tracking code to monitor the status of their package. For questions or clarifications, please email amministrazione@convivia.it or contact our customer service directly on our website.